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After the update, a message says "your device is not authorized" what the hell os going on ?!!!

2507 Views 2 Replies Latest reply: 2015-07-30 21:20:52


  •   Level 4   
    (126) points
    Champ84
    2015-07-30 07:27:16
     Hey guys, after the latest update which called "improving diagnostic interface" my maxisys pro stopped working and when I try to enter the program from the desktop it says "unfortunetally, your device is not authorized" what going on ?!!!!! Any Suggestions guys as my garage is currently out of service !!!!! 

    Here is my email adress please someone email me what shall we do to bring the device back into action ?!
    Hammoud.bilal8@gmail.com
    Reply

  •   Level 9   
    (5837) points
    Ashraf

    2015-07-30 13:41:33 (Reply to:Champ84)

     Send an email to Support Team with your tool S/Number so they can help you...................
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-07-30 21:20:52 (Reply to:Champ84)

     If the problem only happens to some specific software, you can delete/uninstall it and try again. If it happens to all, maybe factory default can help.
    Reply
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